Shipping & Returns
Hemp Therapies Shipping and Returns Policy
Welcome to Hemp Therapies. We are the operator of Hemp Therapies, and we are committed to providing you with the best possible service. By placing an order through our website, you agree to the terms outlined below. These policies are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our services.
General Stock Availability
All orders are subject to stock availability. We strive to maintain accurate stock counts on our website; however, from time to time, there may be a stock discrepancy, and we may not be able to fulfill all your items at the time of purchase. In this instance, we will provide the available products to you and contact you to determine whether you would prefer to await the restocking of the back-ordered item or if you would prefer us to process a refund.
Shipping Costs and Delivery Terms
Calculating Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in your order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping costs to the customer.
Domestic and International Transit Times
In general, domestic shipments are in transit for 2 to 7 days. For international orders, shipments are generally in transit for 4 to 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Order Dispatch Time
Orders are usually dispatched within 2 business days of payment. Our warehouse operates Monday through Friday during standard business hours, except on national holidays when the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Address Changes and P.O. Box Shipping
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Hemp Therapies will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations. We are also able to ship to military addresses using USPS, but we cannot offer this service using courier services.
Out of Stock Items and Delivery Delays
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. If the delivery time has exceeded the forecasted time, please contact us so that we can investigate the issue.
Tracking and Damaged Parcels
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.
Returns and Warranties
Returns Due to Change of Mind
Hemp Therapies will happily accept returns due to a change of mind as long as a request to return is received by us within 14 days of the receipt of the item. Items must be returned to us in their original packaging, unused, and in a resalable condition. Return shipping will be paid at the customer’s expense, and the customer will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed by email. Hemp Therapies will refund the value of the goods returned but will not refund the value of any shipping paid.
Warranty Returns
Hemp Therapies will happily honor any valid warranty claims, provided a claim is submitted within 90 days of the receipt of items. Customers will be required to pre-pay the return shipping; however, we will reimburse you with a successful warranty claim. Upon return receipt of items for a warranty claim, you can expect Hemp Therapies to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of a refund to your payment method, a refund in store credit, or a replacement item sent to you, provided stock is available.
Duties, Taxes, and Cancellations
Sales Tax and Import Duties
Sales tax has already been applied to the price of the goods as displayed on the website. Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Hemp Therapies encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Hemp Therapies at the customer’s expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Order Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance and Customer Service
Parcels are insured for loss and damage up to the value stated by the courier. We will process a refund or replacement as soon as the courier has completed their investigation into the claim for a parcel damaged in transit. For parcels lost in transit, we will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service inquiries, please submit an inquiry at our Contact Page.